FREQUENTLY ASKED QUESTIONS

 

  • What are the delivery charges for orders and via which courier?

Delivery charges depends on the courier.
For Metro Manila, we deliver for FREE with a minimum order of PHP 10,000.00. Otherwise, the items can be picked-up in our office in Makati or we can ship the orders through courier like GRAB and LALAMOVE but at the customer’s expense.

For outside Metro Manila, we have freight collect through AP Cargo or visit our Shopee store for COD transactions!
https://shopee.ph/ecoequipment.safety

  • What are the payment methods available aside from PayPal?

We accept Direct Deposit to our Banco De Oro (BDO) account.
Send a photo/scanned image of the deposit slip and details via email with the subject “PAYMENT REFERENCE – COMPANY/CUSTOMER NAME”

Include your order and shipping details on the message body.

  • How long will delivery take?

We encourage pick-up from our Sales Office with prior arrangement 3-5 business days after payment confirmation.

  • How will you process bulk orders?

The customer/company issues a PURCHASE ORDER to us.
Our Sales Representatives or Purchasing Office will coordinate with customer procurement on payment and delivery terms.

  • What is your policy on returns and exchanges?

Size changes are accomodated. All delivery cost for the exchange/return will be charged to the account of the customer. Receipt of returned items and validation of its condition shall be determined by the company before shipping out replacements.

  • Do you offer warranty on your products?

We provide 30 days WARRANTY on shoes for normal use and work environment.
No warranty shall be applied for excessive water and oil work environments.
Most of our products have CE and OSHCCertification as warranty.