Frequently Asked Questions
What are the delivery charges for orders and via which courier?
Additional Php 200.00/pair for Metro Manila and Suburb areas via LBC (prepaid rate). Additional Php 250.00/pair for the rest of Luzon, Visayas, and MIndanao via LBC (prepaid rate).
What are the payment methods available aside from PayPal?
We accept Direct Deposit to our Banco De Oro (BDO) account. Payment cut-off at 12:00 PM, after which payments made beyond 12:00 noon will be posted as payment received on the next working day. Send a photo/scanned image of the deposit slip and details via email with the subject “PAYMENT REFERENCE – COMPANY/CUSTOMER NAME”
Include your order and shipping details on the message body.
How long will delivery take?
We encourage pick-up from our Sales Office with prior arrangement 2-4 days after payment confirmation. Regular LBC and domestic courier service delivery schedule.
How will you process bulk orders?
The customer/company issues a PURCHASE ORDER to: ECOEQUIPMENT SAFETY ENTERPRISES. Our Sales Representatives or Purchasing Office will coordinate with customer procurement on payment and delivery terms.
What is your policy on returns and exchanges?
Size changes are accomodated. All delivery cost for the exchange/return will be charged to the account of the customer. Receipt of returned items and validation of its condition shall be determined by the company before shipping out replacements.
Do you offer warranty on your products?
We provide 6 MONTHS WARRANTY on shoes for normal use and work environment. No warranty shall be applied for excessive water and oil work environments. Most of our products have CE and OHSCA Certification as warranty.